Shipping Policy

Last Updated: September 2026

Company Information

Company Name: GENGYUN LIMITED

Support Email: fieetimeway@gmail.com

This Shipping Policy applies to all orders placed on our official independent clothing retail website, serving customers located in Europe and the United States. By placing an order with us, you agree to the terms outlined below.

1. Shipping Coverage & Service Scope

GENGYUN LIMITED exclusively ships apparel products from our Hong Kong warehouse to all countries and regions in Europe and the United States. We currently do not support shipping to other continents, remote islands, PO boxes, military addresses, and restricted areas. All packages are internationally shipped via certified cross-border logistics carriers to ensure stable and safe transportation of clothing goods.

2. Order Processing Time

All orders undergo manual verification, quality inspection and packaging arrangement in our Hong Kong warehouse before dispatch:

• Standard Processing: Orders are processed within 1–3 business days (excluding weekends, Hong Kong public holidays, and peak shopping seasons)
• Peak Season Reminder: During holiday sales, Black Friday, Christmas, and year-end promotion periods, processing time may be extended by 1–2 business days due to high order volume
• Order Modification: Address, size, style or color modifications are only available before order shipment. No changes can be made once the package is dispatched

3. Shipping Methods & Estimated Delivery Time

We provide two mainstream shipping solutions for European and US customers, with different lead times based on destination regions. All delivery times refer to business days, excluding customs clearance delays, weekends and public holidays.

3.1 Standard Shipping (Default Option)

• United States: 7–12 business days after dispatch
• European Countries (UK, Germany, France, Italy, Spain, etc.): 8–14 business days after dispatch
• Features: Cost-effective, stable logistics update, suitable for regular clothing orders

3.2 Express Shipping (Upgrade Option)

• United States: 3–6 business days after dispatch
• European Countries: 4–7 business days after dispatch
• Features: Priority processing and shipment, faster customs clearance, real-time detailed tracking updates

Note: Estimated delivery times are for reference only. Actual delivery time may be affected by customs inspection, local logistics efficiency, bad weather, and force majeure factors.

4. Shipping Costs & Free Shipping Threshold

All shipping fees are automatically calculated and displayed on the checkout page based on the customer’s shipping destination, order weight and shipping method. No hidden fees will be charged after order confirmation.

• Standard Shipping Fee: Calculated by system in real time at checkout
• Express Shipping Fee: Premium rate based on cross-border express logistics standards
• Free Standard Shipping: We offer free standard shipping for orders reaching a specific threshold (the preferential amount is subject to the real-time display on the checkout page for different regions)

5. Order Tracking

• Once your order is dispatched from our Hong Kong warehouse, we will send a unique tracking number and tracking link to your registered email within 24 hours
• Logistics information may take 24–48 hours to be updated on the carrier’s official website after shipment
• If the tracking status has no update for more than 7 business days, please contact our customer service team via fieetimeway@gmail.com for logistics investigation and follow-up

6. Customs Duties, Taxes & Import Fees

All orders shipped from Hong Kong to Europe and the United States are international cross-border shipments. Customers are solely responsible for all applicable import duties, VAT, sales taxes, customs clearance fees and other additional charges imposed by the destination country or region.

GENGYUN LIMITED will not bear any customs-related costs. We will truthfully declare product information and value in accordance with international customs regulations. Any customs detention, return or penalty caused by customers’ refusal to pay taxes or provide clearance documents shall be borne by the customer.

7. Shipping Restrictions & Undeliverable Situations

We reserve the right to cancel or suspend shipment under the following circumstances:

• Invalid or incomplete shipping address provided by the customer
• Destination regions where international logistics services are suspended or restricted
• Force majeure factors including natural disasters, war, epidemic control, and logistics system failures
• Orders with abnormal payment risks or non-compliant order information

For undeliverable packages returned to our Hong Kong warehouse due to customer reasons, the return shipping fee and secondary shipping fee for re-delivery shall be borne by the customer.

8. Damaged & Lost Packages

8.1 Damaged/Defective Goods

Please inspect the package and clothing products immediately after receiving the order. If the goods are damaged, stained or defective during transportation, please take photos of the package outer box and defective products within 48 hours after delivery, and contact us via the official email. We will verify the situation and provide replacement, partial refund or full refund solutions in accordance with our return policy.

8.2 Lost Packages

If the package is confirmed lost by the logistics carrier, we will fully cooperate with the customer to file a claim with the logistics company. After confirming the loss, we will offer customers two optional solutions: free re-delivery of goods or full order refund.

9. Holiday & Special Period Instructions

Our Hong Kong warehouse suspends processing and shipment on Hong Kong public holidays. During major overseas festivals and peak logistics periods, customs clearance and local delivery efficiency will be slowed down. We will remind customers of possible delivery delays on the website homepage in advance, and do not accept delay-related compensation applications caused by objective logistics factors.

10. Policy Updates & Contact Information

GENGYUN LIMITED reserves the right to update and revise this shipping policy at any time without prior notice. The updated policy will take effect immediately after being published on our official website. It is the customer’s responsibility to check the latest shipping terms before placing an order.

For any shipping questions, order inquiries and after-sales support, please contact us via official email: fieetimeway@gmail.com

GENGYUN LIMITED